Policies and Procedures for Complaints
Policies and Procedures for Complaints
ˮAV˵
Administrative Grievance System (AGS)
The United States Military Academy (USMA) is committed to fostering character in a climate of academic freedom, respect, and integrity. The USMA Administrative Grievance System (AGS) implements the Department of Defense (DOD) AGS by creating an internal system for resolving stakeholder grievances over certain matters within the USMA. It establishes policy, delegate authority, and assign responsibilities for USMA leadership (Chain of Command).
All employees can go to the Office of Special Council to initiated whistle blower or prohibited personnel practice (PPP) complaint. The POC's to get information about filing grievances in addition to the information provided below: For civilian: at 845-938-3946, military consult their chain of command.
Type of Grievance
| Complaint Type | Civilian | Military | Cadets | Remarks | |
|---|---|---|---|---|---|
General Issues | Superintendent Open Door | All members of Command (USMA). | |||
| Dean's Open Door Policy | All members of the Dean's Directorate | ||||
| Commandant Open Door | All members of USCC Directorate. | ||||
Open Door | Pertains to military personnel assigned to HHC. | ||||
| Organization | For complaints or concerns regarding the institution and/or its operation. | ||||
| Sexual Harassment Assault Response and Prevention (SHARP) | Contact SHARP | ||||
Whistleblower Reprisal or Prohibited Personnel Practices Inspector General | General assistance | Links to the Inspector General Assistance page. All groups should visit local Inspector General (IG) office or visit website that is linked | |||
| Appropriated Funded Civilian | |||||
| Non-Appropriated Funded Civilian | |||||
| Or consult with contracting agency | |||||
| Soldiers or Cadets | |||||
| Grade Appeals | All cadet grade appeals must be submitted to the respective department immediately (within two weeks) following the receipt of the final grade for the course. In situations involving emergency or medical leave and other similar extenuating circumstances, the grade appeal will be submitted no later than the end of the following full term. Appeals begin with the course instructor and follow chain of command up through the Dean until resolved. | ||||
| Work Safety | USAG ˮAV˵ Safety Office | Contact the Safety Office. | |||
| Financial Information | (DFAS) | Information on pay rates and other pay information. | |||
| (DoD FMR) | Regulation information regarding Defense Financial Management. | ||||
| Allowance Information for items such as housing or per diem expenses. | |||||