Policies and Procedures for Complaints

Policies and Procedures for Complaints

Administrative Grievance System (AGS)

The United States Military Academy (USMA) is committed to fostering character in a climate of academic freedom, respect, and integrity. The USMA Administrative Grievance System (AGS) implements the Department of Defense (DOD) AGS by creating an internal system for resolving stakeholder grievances over certain matters within the USMA. It establishes policy, delegate authority, and assign responsibilities for USMA leadership (Chain of Command). 

All employees can go to the Office of Special Council to initiated whistle blower or prohibited personnel practice (PPP) complaint.  The POC's to get information about filing grievances in addition to the information provided below: For civilian: at 845-938-3946, military consult their chain of command.

Type of Grievance

Complaint TypeCivilianMilitaryCadetsRemarks 

General Issues

 Superintendent
Open Door
All members of Command (USMA). 
 Dean's Open Door PolicyAll members of the Dean's Directorate 
 Commandant
Open Door
All members of USCC Directorate. 
 
Open Door
Pertains to military personnel assigned to HHC. 
Organization

For complaints or concerns regarding the institution and/or its operation. 
Sexual Harassment Assault Response and Prevention (SHARP)Contact SHARP  

Whistleblower Reprisal or Prohibited Personnel Practices

Inspector General

General assistance

Inspector General resource information 

Links to the Inspector General Assistance page.  All groups should visit local Inspector General (IG) office or visit website that is linked 
   Appropriated Funded Civilian  
   Non-Appropriated Funded Civilian 
   Or consult with contracting agency 
  Soldiers or Cadets  
Grade Appeals  All cadet grade appeals must be submitted to the respective department immediately (within two weeks) following the receipt of the final grade for the course.  In situations involving emergency or medical leave and other similar extenuating circumstances, the grade appeal will be submitted no later than the end of the following full term.  Appeals begin with the course instructor and follow chain of command up through the Dean until resolved. 
Work SafetyUSAG ˮAV˵ Safety OfficeContact the Safety Office.  
   
Financial Information (DFAS)Information on pay rates and other pay information. 
(DoD FMR)Regulation information regarding Defense Financial Management. 
Allowance Information for items such as housing or per diem expenses.