ICE provides a “Quick” way to communicate

By Edmee Cassidy USAG - ˮAV˵ Plans, Analysis and Integration Office Date: Thursday, Aug 31, 2023 Time: 12:37 EST

The Interactive Customer Evaluation (ICE) is a web-based system that allows customers to give feedback to managers via electronic comment cards. These submissions provide the leadership with timely customer feedback on products or services across the ˮAV˵ Community. ICE Submissions can be submitted by scanning a QR code.  

Whether you’re familiar with QR codes or not, chances are you’ve seen them on brochures, flyers and maybe even on websites. QR stands for “Quick Response” and is a barcode for smartphones to scan. Users can simply scan the QR code, and the phone will open a browser and go to the linked website. 

The QR code allows for customers to quickly gain access to a direct ICE service provider. Don’t have a QR Scan Reader? You can download it from your App Store directly on your smartphone.  

Please take a moment and “Let Us Know How Were Doing”.  Visit the or by scanning the displayed QR Code. Your feedback will help us deliver the excellent service you deserve.

Got a comment? Put it on ICE. For more information, please contact Edmeé Cassidy, ICE Manager, at (845) 938-4060 or email Edmee.m.cassidy.civ@army.mil.